Articles
B2H (Business to Human) is the New Mindset in Corporate Parlance
The timing couldn’t be better for the new acronym Photo by Keep It Human So there I was, sitting at a fancy SoHo hotel dinner
May 12, 2023
managing customer complaints
You may also be interested in:
Articles
Wisdom from the Dugout: 5 Baseball Quotes to Inspire Your Product & Innovation Teams
During Game 6 of the World Series in 1986, I paced around the living room of the family I was babysitting for. The New York
May 1, 2023
Articles
Lessons Learned from the Indiana Jones Movie Franchise
One Halloween in the 1980s, when the Indiana Jones movies were popular, my father decided to dress as Indy for a costume party. But he
June 8, 2023
Articles
Baseball for the dog days of summer!
I love summertime and baseball, particularly the New York Mets (currently 58–35). When I think of teamwork, dedication, solid coaching, and the human element of
May 30, 2023
Articles
Mark Zuckerberg’s Facebook Town Hall Take a Big Miss.
Mark Zuckerberg, Facebook’s chief executive, speaking at a past town hall meeting. Source: Facebook Facebook’s recent town hall was a textbook example of everything you shouldn’t say
May 30, 2023
Articles
Words without action? Show me!
Marina, a product leader I have known for many years, recently told me that this quote had been sticking with her: “Without action, the world
May 9, 2023
Articles
B2H (Business to Human) is the New Mindset in Corporate Parlance
The timing couldn’t be better for the new acronym Photo by Keep It Human So there I was, sitting at a fancy SoHo hotel dinner
May 12, 2023