Articles
B2H (Business to Human) is the New Mindset in Corporate Parlance
The timing couldn’t be better for the new acronym Photo by Keep It Human So there I was, sitting at a fancy SoHo hotel dinner
May 12, 2023
customer experience
You may also be interested in:
Articles
ChatGPT And I Composed A Series Of Poems & Songs About The Human Side Of Tech Teams And The Results Were Surprising…And Inspirational
Photo by Possessed Photography on Unsplash Human connections are my favorite part of work. In my consulting practice, I coach leaders and teams on topics
May 22, 2023
Articles
How a Product Management Coach Thinks about Making 2023 New Year’s Resolutions
Hint: it involves ruthless prioritization and making (minimal) high-integrity commitments So 2022, that was… something else. I don’t know about you, but I feel like
May 22, 2023
Articles
What it Means to be “Stubborn on Vision”
And flexible in the details of strategy and execution This month, I’ve been focusing on Vision in my posts. Love him or hate him, Jeff
May 12, 2023
Articles
7 Pitfalls of Problem Definition: How businesses tend to think about customer problems all wrong
And how to make sure you and your team don’t fall into these traps “If you can’t explain it simply, you don’t understand it well
May 12, 2023
Articles
A Silver Lining in Tech Layoffs: An infusion of tech talent into legacy companies would improve the US economy
Suggested soundtrack for this story I was walking from my regular morning train when my phone trilled. “Where are you?” My colleague and friend was
May 12, 2023
Articles
New Course: From Boring to Buzzworthy
Write to Evangelize Product Delivery 📣 I’m excited to announce my first live course on the Maven Platform. 💥 From Boring to Buzzworthy💥 🤩 Excite,
May 30, 2023